Refund policy

Last updated: November 3, 2026

30-day returns

We want you to love your lighting. If something isn't right, you can return it within 30 days of delivery.

Eligibility

Items must be unused, in original condition, and in the original packaging with all parts and accessories. Light bulbs that have been installed and items damaged by improper installation are not eligible.

How to start a return

Email support@lampvale.com with your order number and the reason for the return. We will reply within 1 business day with return instructions. Please contact us before sending anything back, as returns sent to the wrong address cannot be processed.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a full refund at no cost to you.

Return shipping

Return shipping is free for damaged, defective, or incorrect items. For change-of-mind returns, return shipping is paid by the customer.

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or payment provider may need additional time to post the refund.

Cancellations

You can cancel your order free of charge before it ships. Contact us as soon as possible at support@lampvale.com.

Exchanges

If you would like a different size, color, or style, contact us and we will help you exchange it.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact

Questions? Email support@lampvale.com or use the contact details in our contact information policy.